FAQ
Our core products include large-scale framing profile lights, hybrid moving head lights, beam lights, Moving Spot lights, PAR lights, and other stage lighting solutions, widely applied in theaters, TV studios, concerts, auditoriums, bars, and high-end venues.
What information should I provide to get lighting solution recommendations?
Please share:
- Venue size/type (theater/stadium/studio etc.)
- Desired effects (beam angles, brightness, colors)
- Existing control system (DMX512/Art-Net/etc.)
- Budget range
How long does custom product development take?
Standard customization requires 4-6 weeks. Complex projects may need 8-10 weeks. We'll provide a detailed timeline after evaluating your specifications.
What payment terms do you offer?
We accept:
- 30% deposit + 70% before shipment (standard)
- LC at sight
How are products shipped and what's the lead time?
- Standard orders: Shipped within 5-7 business days via air/sea
- Express delivery: Available at additional cost
- All shipments include proper packaging for stage lighting equipment
What does the 1-year warranty cover?
The warranty includes:
- Defects in materials/workmanship
- Motor/mechanical part malfunctions
(Excludes damage from improper use/installation)
How do I request technical support?
Contact us via:
- Email: info@cystagelight.com (response within 24h)
- Online chat (business hours)
- Video call diagnostics available
Can I get spare parts after warranty expires?
Yes, we maintain:
- 10-year spare parts availability
- Lifetime access to repair guides
- Upgrade options for obsolete components
